About us
Noah's Ark Sanctuary, Inc. ("we," "our," or "us") is a Florida non-profit organization. We operate this website and educational animal experiences, including The Capybara Cafe and The Fluffy Cow Cafe. This policy describes what information we collect through this website and how we handle it.
Information we collect
We collect personal information you voluntarily provide, including:
- Name, email address, and phone number when you use our contact and inquiry forms
- Organization or school details, group sizes, dates, and accommodation needs when you inquire about education programs
- Employment interest information if you join our talent list
- Your email address if you subscribe to our newsletter
We also automatically collect limited non-personal information, such as browser type, IP address, and website usage data. This website does not collect or store payment information.
Bookings through FareHarbor
When you click a link to book an encounter or experience, you are taken to our booking platform, FareHarbor. Your booking details and payment information are collected and processed by FareHarbor under its own privacy policy, available on the FareHarbor website. We receive the booking information needed to provide your experience, such as your name, contact details, party size, and reservation time.
Phone calls through Mango Voice
Our phone system is provided by Mango Voice. When you call us, call routing, call records, and voicemails are processed through Mango Voice under its own privacy policy, available on the Mango Voice website.
How we use your information
- To respond to inquiries and plan education programs and visits
- To provide, confirm, and support booked experiences
- To send communications you have requested, such as our newsletter
- To review employment interest when positions open
- To improve our website and guest experience
We do not sell or rent your personal information to third parties. We do not sell, rent, release, or transfer your phone number or any text messaging consent to any third party for marketing purposes.
Sharing of information
We share information only with:
- Service providers assisting in our operations, such as our booking platform (FareHarbor), phone system (Mango Voice), email provider, and website hosting
- Legal authorities when required by law
Text messages
Booking confirmations and reminders may be sent by text through our booking platform. If you opt in to any text messaging from us, you can opt out at any time by replying STOP, and you can reply HELP for assistance. Message and data rates may apply, and message frequency may vary.
Children's privacy
Our experiences welcome families, but this website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 online. Education program inquiries are submitted by adults on behalf of their schools, organizations, or families. If you believe a child has provided us personal information, contact us and we will delete it.
Cookies and tracking
Our website uses cookies to enhance user experience and analyze site traffic. We use Google Analytics to understand how visitors use our site; it collects usage information such as pages visited, approximate location, and device type through cookies. You can control cookies through your browser settings, and you can opt out of Google Analytics using Google's browser opt-out tool.
Data security and retention
We take reasonable measures to protect your information, and we keep it only as long as needed for the purposes described here or as required by law. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us. We will respond to verified requests within a reasonable timeframe. We honor these rights for all visitors regardless of where you live.
Changes to this policy
We may update this policy from time to time. The effective date above reflects the latest version.
Contact us
Questions about your privacy are welcome through our contact form or by email at info@nasfl.org.